Jan 032011
 

This is a real life example that happened to me and a CIO last week that illustrates Twitter and customer service at its best.
Two things are needed. 1) An internet connection and 2) Tweetdeck

If anyone doubts the power of the Twitter-Verse, think again. I was Tweeting with one of my Tweeps (@sonny_h) about his not-so-great experience at Best Buy over the holiday break. We both used the hashtag #bestbuy in our Tweets and guess what? Best Buy responded quickly in an effort to provide customer service and of course, to protect their brand. Please follow the Twitter chain below.
#bestbuy experience is completely shambolic now. Complete #fail. They just lost out on a $600 sale because no one would bother to talk to me
@sonny_h Let’s see if they are watching this hashtag to see if they respond #cio #bestbuy Wednesday, December 29, 2010 5:40:15 PM via TweetDeck in reply to sonny_h
@CIOesTV we do :) 5:46 PM Dec 29th via web in reply to CIOesTV
@sonny_h I am disappointed to hear this & apologize for the experience – which location was this? Wednesday, December 29, 2010 5:46:16 PM via web in reply to sonny_h
@Coral_BestBuy thanks for listening. This was at the bailey’s cross roads location in #arlingtonva 7:23 PM Dec 29th via Twitter for iPhone in reply to Coral_BestBuy

@CIOesTV just got a tweet from @coral_bestbuy. Good to see they are at least listening. Hope it helps improve the shortcomings. 7:24 PM Dec 29th via Twitter for iPhone in reply to CIOesTV

@sonny_h Thank you – which department were you shopping in? or are there any other details you can share for me when I address this? 7:25 PM Dec 29th via web in reply to sonny_h

@Coral_BestBuy appliances. No sales agent on site. After tracking down another agent was informed he’s on lunch. Waited 30 minutes. No luck 7:28 PM Dec 29th via Twitter for iPhone in reply to Coral_BestBuy

Cloud Email Solutions: Educational Virtual Roundtable "VRT"

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Oct 202010
 

Virtual Round Table

Cloud Email Solutions: Educational Virtual Roundtable
Wednesday, October 20, 2010  9am-10:30am

 Special Guest: David Parris, IT Director for Southern Management Corporation (SMC).  David will discuss how he made the decision to move SMC’s emails to the “Cloud.”

CIOs: You should attend if. . .

1. You are upgrading to Exchange 2010 in the next year
2. Exchange doesn’t help your business make money
3. You think Microsoft has a viable option
4. You are skeptical
5. Have concerns about email security, archiving, encryption
6. Have questions about design and architecture
7. Have questions about migration to off-premise solutions

Bill Murphy will facilitate the presentation and the corresponding Q&A session. The presentation will hit all the interest areas that CIO/ES members ask about!

Click here for registration link!

Oct 052010
 

Sometimes I can hear people say, “Oh, I use Managed Services for security. Someone manages my firewalls and someone else does my pen testing. Someone does this, another does that.” But when I talk about Managed Services, I am not referring to this type of service at all. These services are Partial MSPs and not Full MSPs. I am not suggesting that partial services aren’t warranted. In fact, they are a critical part of an information security program.

I talk a lot about Managed Services, so it should be no surprise that I want to be clear about what I mean. When I discuss Managed Services, I am referring to Full MSPs; providers who are actually accountable for the security of your organization. A Full MSP is responsible for the day to day operations of IT, in addition to the compliance needs of your organization. Full MSPs can actually ‘stand in’ on behalf of your organization and answer questions for auditors.

I hope this clarifies things. Please share your MSP questions right here on the blog!