Sep 072010

Should you consider partnering with a Managed Service Provider for your non-core technology needs?  I have found that the best methods of IT staffing aren’t necessarily behind your company’s four walls. This is where Managed Services Providers are an excellent option to consider. 

  • Can you afford the personnel costs of managing and supporting your IT investments?
  • Does change in technology and the rate of that change negatively impact your staffing efforts?
  • Would you like your IT people to spend more time focused on core systems and member facing applications? Could you do this if the basic, everyday IT “plumbing” were handled?
  • Can you afford the raw hardware and software costs for IT today? Does this part of the budget frustrate you?
  • Does compliance risk associated with DR, Security, and infrastructure keep you up at night?
  • Are you keeping pace with requirements when it comes to compliance and IT? Have you developed a multi-year approach to planning technology compliance?
  • How good is your reporting in tough areas of the network related to logging and auditing?

Working with a Managed Service Provider will mitigate many of your every day IT concerns. When you have a trusted IT partner who understands and keeps up with compliance and the technical aspects of Disaster Recovery, IT Security, Infrastructure, and IT operations, you will free up valuable internal technology resources (hardware, software, and people) that can focus on more strategic, member-facing initiatives that directly impact your bottom line.

Jun 302010

June 30, 2010 Virtual Roundtable Podcast Our group had great discussions, sharing individual experiences with the staffing ratios of their IT Departments.  Our CIOs who were present at today’s VRT, represent a variety of types of companies, and despite a range of differences in staff management and industry niches, we found that many CIOs have similar staffing ratios of 1: 100 or 1:125.   The ability for our group members to share insight and experience regarding staffing ratios and metrics proved valuble indeed.  The VRT was a true networking platform which provided a great jumping off point for further discussion between members. 

For group members who were not able to participate in today’s discussions, I am posting a Podcast of the Virtual Roundtable here.  Please download the Podcast and listen at your convenience! 

Today’s second topic at the VRT was Virtual Desktops.  Participating members stated interest about this topic.  It would be beneficial to learn about what you know about Virtual Desktops and I encourage you to post a blog on the topic!  Continued conversation and peer exchange is such a huge part of what we are all about. 

Thanks to all CIOs who contributed to the strong participation of today’s VRT.  We look forward to having everyone return and also gain contributions from new voices.  New VRT topics for next month are being determined, and I will let you know the upcoming date and time!

CIO as the Unique Thought Leader

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May 252010

Bill: What unique thing does your company do that you think is a differentiator for your company?
“Our founder had a key vision of knowledge management (KM) early on within the company. He thought that an engineer should be able to be hired and if they needed to know how concrete was poured then there should be an instruction manual or video that explains this process. As a result we can train employees on a wide variety of items that they need to know. An unexpected benefit of KM is that it helps our selling efforts since we can talk to the prospective client about process and build their confidence in our ability to perform the job for them.” Murphy Note – I love the way KM can impact sales!

Bill: What unique leadership do you bring to your IT team and to the organization as a whole?
“Well, I am a problem solver. I love to solve problems both technical and business. I am very comfortable with both rolling my sleeves up with the guys on my team and also strategizing with the Sr Executive team. I am also very good at buying things cheap. I rarely buy new and prefer to buy “Certified Per-Owned or Pre-Loved” as I humorously refer to it. This has allowed me to drive our acquisition costs down by 30%. It is important to note though that I don’t let my guys waste time trying to fix pre-owned equipment. I would lose any gains quickly if I allowed this. I simply replace the equipment. I am buying at such a discount that the numbers are too compelling to ignore.”

Bill: What do you want to see from your peers in the group?
“Well I would like to see us talk about Desktop Virtualization. I just don’t think that a CIO can ignore this compelling technology. I already buy PCs cheap. Can you imagine what would happen de-coupling the O/S and Application from the Desktop all together. I could extend the refresh cycles of my PCs even more. I am very interested in continued dialogue on this front.
Data Center Outsourcing and Rack Space Outsourcing: I would like to have continued dialogue regarding Cloud Computing. My limiting factor is BGE and Verizon. Conversations with my peers on this subject are very important to me.
Google Apps/Docs: Last week you said that a member CIO had deployed Google’s technology. I loved hearing this and would like to have more dialogue on this topic.