I came across a great blog post – Business Impact and Transparency: Expressing System Availability – written by Peter Kretzman, former CIO with PlanetOut, Inc. and Compography. He has a more elegant title than the one I posted in the subject line, but he writes in a way that makes sense in communicating the business impact and expressing system availability.
How many times have you heard that your tech guy thinks the systems are up but the business folks still can’t use the system. The email system is ‘up’ so says your tech, but the Internet line is down so no external or internal users can access email via Blackberry, OWA, etc. A high impact situation for sure, but not necessarily a system that drags revenue.
Interested in your thoughts on how Peter addresses this vital communication task…